Help center
How can we help?
Answers to the most common questions — and a direct line to our team when you need a hand.
Browse by topic
Getting started
Install Wavely, sign in, and find your first stations across every Apple device and the web.
Account & sync
Manage your account, reset your password, and keep favorites, recents, and playback in sync.
Wavely Pro & billing
Start a trial, manage or cancel your subscription, and sort out payments and receipts.
Stations & playback
Suggest a missing station, report a dead stream, and fix audio or buffering issues.
Frequently asked
How do I reset my password?
On the sign-in screen, choose “Forgot password” and enter your email. We’ll send a secure link to set a new one. The link expires after 60 minutes for your safety.
How do I cancel Wavely Pro?
If you subscribed in an Apple app, manage or cancel from Settings → your name → Subscriptions on your device. If you subscribed on the web, use the “Manage subscription” link in the app or web settings. You keep Pro until the end of the current billing period.
My favorites aren’t syncing across devices.
Make sure you’re signed in to the same Wavely account on each device and connected to the internet. Favorites, recents, and playback sync automatically a few seconds after they change — try reopening the app to force a refresh.
A station won’t play or keeps buffering.
Most playback issues are the station’s own stream being temporarily offline. Try another station to confirm, check your connection, and switch between Wi-Fi and cellular. If a station is consistently broken, let us know and we’ll fix or replace the stream.
Can I add a station that’s missing?
Yes — submit any station from the app and our team will review and add it to the catalog. You can also email us the station name and stream URL.
How do I request my data or delete my account?
You can delete your account and associated data from Settings → Account in the app. For a copy of your data or any privacy request, email us and we’ll take care of it.
Still need help?
Email our team and we’ll get back to you within 1–2 business days.
Email supportOr write to us directly at support@wavelyradio.cz
